CORPORATE - Network Services Administrator
IT/Tech Profs/Engrs

Summary
Job Summary: Under the general direction of the Director, Technical Services and Operations, the Network Administrator has the following responsibilities: The Network Administrator has technical responsibility and accountability for the implementation and production support of the TXI Enterprise networks consisting of hardware and software infrastructure; Cisco WAN / LAN, IP Telephony systems (VoIP), PBX Telecom System, Web Services and ASA Firewall Security. The Network Administrator is a hands on role providing high availability of in-house network services consisting of data and voice networks. Responsibilities include planning, designing, installing, configuring, maintaining, and optimizing all network hardware and communication systems while ensuring minimal network downtime. The person will diagnose, resolve, and document network and telecommunication circuits and device hardware problems in a timely and accurate fashion. Support for the remote plant circuits and wireless networks are essential.
Responsibilities
This is a hands-on technical position that is responsible for the implementation, configuration and production support of the TXI WAN / LAN, IP Telephony (VoIP) and legacy PBX telecom infrastructure. Ensures cost effective development, implementation and maintenance of the corporate network, and telecom infrastructure in support of TXI business objectives. This position has primary technical responsibility for level 2 and 3 production support on a 24x7 basis for all network equipment and circuits at TXI Cement, Aggregate and Concrete (CAC) production plant locations. Responsible for integration, configuration and asset documentation of all TXI network hardware and software including MPLS networks, Plant cabling infrastructure, Internet services, Cisco Routers/Switches, VoIP systems, Metro LANs, and wireless bridges. Troubleshoots, maintains, and provides solutions to complex hardware/software connectivity problems; alert management, helpdesk team, and other IT groups when sensitive issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs. Responsible for network security and Cisco Firewalls. Ensures proper security tools, procedures and measures are in place and maintained to prevent unauthorized access and virus attacks in the network. Performs security procedures in accordance with SOX including updating access control lists, setting up user logon Ids, assigning/resetting passwords, and monitoring system and network access logs for possible security violations. Supports integrated TXI ITIL processes with Incident, Change and Problem management. Develops plans to resolve problems and prevent them from recurring; maintains high service levels for the user community in accordance with SLAs. Ensures all network changes are well communicated, coordinated and documented. Responsible for the management and maintenance of all network tools including licensing and updates to Websense, What’s Up Gold, NetQOS, SolarWinds, CAT Tools, etc. Performs project management duties as required related to network initiatives including requirements analysis and documentation, and task scheduling and execution. Manages network growth and capacity planning. Responsible for the proper monitoring, tuning and high network performance of all TXI applications. Establish and maintain a high level of client trust and confidence in the team’s knowledge of and concern for TXI business needs. Facilitates communication between all key IT groups and the TXI business community. Implements new procedures in order to drive department performance and efficiencies as required. Works with other IS and business departments to define requirements and recommend appropriate network solutions. Perform special projects and other duties as assigned. Travel to the TXI plant locations for onsite support as required.
Requirements
Bachelor’s degree in Computer Science or equivalent with CCNP and/or CCIP, CCIE. Management degree and/or Project Management certifications a plus. Cisco firewall ASA experience is a plus. Additional certifications in Cisco IP Telephony, Security, Vmware, Linux and/or Microsoft are a plus. Knowledge, Skills and Abilities At least ten (10) years hands on experience in network design and technical support managing data and voice networks in large environments. Experience in implementing and supporting a large wide area data and voice networking environment. Thorough understanding of Cisco switching, routers & protocols, IP Telephony, 802.11 wireless, ASA Firewalls, F5 Load Balancers and T3 / T1 digital communications. Thorough knowledge of IP, IP-VPN, MPLS, SNMP, DNS, AD, and VLANs. Ability to quickly respond to problems and effectively diagnose and resolve issues. Good judgment, strong analytical and proven problem solving skills. Thoroughly familiar in working with telco vendors and the challenges associated with circuit provisioning, problem analysis and account escalation. Ability to perform problem diagnosis and resolve problems effectively. Ability to conduct and prepare feasibility studies; develop business cases, estimates for costs, time, and resources; risk assessments and cost/benefit analysis. Experienced in project management providing project plans, schedules, costing and business justifications in support of networking related initiatives. Experienced in performance monitoring and resolving application latency issues in a WAN/LAN environment. NetQos experience a plus. Manages the voice telecom network including the Cisco VoIP systems and legacy Mitel and Nortel PBX systems. Work requires the ability to travel to remote TXI plant locations and performs network installations and configurations. Work requires strong customer service skills, and ability to interact with various levels of plant support staff and management. Must have interpersonal skills with emphasis on patience, flexibility and tact. Highly self-motivated and self-directed. Strong customer service orientation with good written and oral communication skills. Ability to present and convey ideas and recommendations clearly and concisely. Experience in effectively communicating with a broad base of end users and multiple management layers. Work requires the ability to stay abreast of industry/company activities via seminars, training classes, industry publications, etc. Working Environment: Will work in varied environments including normal office setting and outdoors (in all weather conditions heat, cold, wet, humid, dry and/or dusty conditions).