Tenet, through its subsidiaries, owns and operates acute care hospitals and numerous related health care services. Our mission is to be recognized for our commitment to our people and partners who provide quality, innovative care to the patients we serve in our communities. It's a spirit you can experience first-hand and it's a philosophy that can enhance your own approach to health care and your career goals.
Description
HRIS support role will encompass technical skills and customer service skills
. Activities include recognition, research,
isolation of issues and follow-up to resolution in support of HRIS applications. Duties will include but are not limited to:
* Utilize available technology to support training and development of HRIS applications (HealthStream, Taleo,
SuccessFactors; others as assigned) Experience with application(s) a plus.
* Work closely with individual hospital Admins and leaders to resolve issues with functionality of HRIS applications
* Create corporate level and hospital level reports as required for all applications
Provide support and training of features and functionality for all applications
* Share education and training best practices
* Work as liaison between Tenet and HealthStream support teams at corporate level
Troubleshoot software and hardware to ensure basic requirements are met
* Manage and edit distribution lists
* Support other team members as required
Candidate must have a strong work ethic, teamwork capabilities, excellent multi-tasking skills, excellent written and oral
communication skills, experience working directly with customers, project management experience a plus. Candidate must also be able to work independently and efficiently with minimal supervision.
Qualifications
Minimum of 2-3 years customer service experience
* Degree in Computer Science, MIS degree preferred but not required
* Minimum of two years experience in a technical support role
* Incident management a plus (Customer service/phone etiquette)
* Possess good organizational skills and ability to prioritize and manage multiple tasks
* Proficient to expert using MicroSoft suite of products (Outlook, Word, Excel, PowerPoint, Project, Access)
High school graduate
Job
: Corporate
Primary Location
: TX-Dallas
Hospital/Facility
: 401-Dallas, TX
Job Type*
: Full-time
Shift Type*
: Days