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Job Title: Manager - Retail Operations Training

Company Name: Michaels Stores, Inc
Location: Irving, TX
Profession: Training

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Job Description:




















Position Summary
Basic Function:

Oversees all aspects of Michaels and Aaron Brothers stores operations training by consulting with senior leadership of both organizations to identify business opportunities that can be realized through training and development. Manages the store operations training team to design and deliver training programs to increase sales, productivity, profit, and associate engagement.

Primary Job Responsibilities:


  • Performance Consulting
    • Meet regularly with senior leadership in store operations to identify business opportunities and challenges.
    • Identify performance solutions, including training and development programs to maximize opportunities and resolve challenges.
    • Create a training and development strategy for each division and role within store.
    • Identify key performance metrics and set goals designed to move the business forward.
    • Determine execution strategies to ensure maximum delivery and compliance with training.

  • Operations Training Program Management
    • Partner with Store Operations on new or changed SOPs to ensure training reflects most current operational standards.
    • Review all training content with subject matter experts on a quarterly basis to identify areas for improvement or change.
    • Audit SMART Trainers on a regular basis to identify strengths and opportunity areas for development.
    • Provide feedback to SMART Trainers to build skills and improve facilitation of the SMART program.
    • Resolve issues regarding travel and other logistics that arise during normal course of program.
    • Manage SMART agenda and trainer schedule.
    • Conduct a full analysis of SMART each year to identify larger improvements and refinements.
    • Create an effective training curriculum for all positions within Michaels and Aaron Brothers Stores.
    • Partner with Leadership Development to ensure effective skill development support for Bridge programs.

  • Team Leadership
    • Meet regularly with team members to update status on key projects and provide performance feedback.
    • Review and approve all operations training programs prior to implementation.
    • Conduct mid-year progress checks and annual performance appraisals.
    • Manage day to day work productivity and quality.
    • Create and execute development plans for each associate to improve skills and abilities.
    • Mentor training team on instructional design and facilitation techniques.

  • Program Effectiveness
    • Test all programs in realistic setting before implementation to ensure program achieves objectives.
    • Monitor and measure use of training through appropriate feedback tools.
    • Monitor and measure value of training to organization through pre-determined key performance indicators.
    • Report successes and challenges of training execution and organizational impact to course requestor and recommend appropriate solutions and next steps.



  
Requirements
Job Requirements:


  • 6 - 8 years experience in retail training with 2 – 3 years management experience.

  • strong background in retail training a must

  • Proven leadership competencies

  • Excellent organizational and prioritization skills

  • Ability to multi-task and manage multiple projects

  • Excellent written and verbal communication skills.




Educational Requirements:


  • Bachelors Degree

  • Excellent level user of Word and PowerPoint

  • Moderate level user of Excel



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