New Business Installation Manager - Dallas, TX-558AUS51949
Description
Position Overview:
The New Business Installation Manager (NBIM) is responsible to bridge all New Business from the completion of the sale into the All Star Service Program. The NBIM ensures the timely and accurate installation of all new business. Responsibilities may include more than one market center.
Essential Functions:
THE ESSENTIAL FUNCTIONS MAY CONTAIN SOME OR ALL OF THE FOLLOWING:
· Discuss customer requirements with Account Executive, District Manager, and/or Route Sales Representative to include: allied products, garment styles, auxiliary charges, equipment needs, etc.
· Utilize and coordinate the Install Tracker Software/CCI to schedule Install Process.
· Contact customer within 24 hours of Market Center receiving required paperwork to inform Customer of installation timeline and schedule measuring for garments if required.
(This applies to all new and existing customers).
· Coordinate measuring of wearers at account and complete garment orders in accordance with the Supply Chain sizing process located on the AUCA web.
· Review and approve all orders prior to order processing for accuracy of items.
· Schedule initial installation date with customer and installation team members.
· Prior to installation, ensure DM and servicing RSR have been introduced to any new customers.
· Review initial delivery prior to installation to confirm the order is complete and correct.
· During installation of account identify any changes and communicate information to customer.
· Identify opportunities for upselling additional business throughout the installation process; pass this information along to the Account Executive.
· Follow-up 24 hours after first delivery to ensure customer's expectations were met.
· Within 14 days of installation ensure the New Business Installation or the All Star Service Excellence Survey is administered according to the Perfect Installation Checklist.
· Installation functions supersede all service responsibilities.
· Provide outstanding customer service and maintain a continuous focus on customer service.
· Maintain close coordination and teamwork attitude with Production, Service and Sales regarding service objectives and customer issues.
· Train other market center personnel involved in installations on proper AUS new business installation processes
· Present their results and activities at two (2) District Operations Reviews (DORs) per year, and two (2) Sales Operations Reviews (SORs) per year.
· Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
· As time permits, support and participate in the Company's production and quality standards with a continuous focus on customer service through:
· Accompany AEs on Sales Closures to promote installation process.
· Work with Sales Manager to meet market center installation goals.
· Frequency communication with the Sales Manager and Sales Force.
· Merchandise Audits, as posted on the AUCAWEB - Supply Chain Website
· Inventory Review Memos
· Customer Inventory Analysis
· Quality Control
NOT RESPONSIBLE FOR ROUTE COVERAGE UNDER ANY CONDITIONS
Working Environment:
Must be able to continuously lift and maneuver a minimum of 50 lbs. and load/unload product from truck without assistance. Exposure to adverse and varying weather conditions which may include extreme temperatures.
Qualifications
Minimum Specifications:
· Must possess effective leadership and communication skills.
· Must be able to influence others without formal authority.
· Minimum of 1-2 years service industry experience.
·
Two (2) or more years of experience with AUS* the operating procedures and systems of AUS Sales Department, Service Department, and Supply Chain operating procedures.
· Strong customer service skills.
· Strong analytical, problem solving and organizational skills.
· Must be proficient with PC.
· Has exceeded established goals on a consistent basis in previous roles.
· Must have a valid driver's license with excellent driving record.
*Looking to fill this position with an internal candidate.
Job: Customer Services Primary Location: US-TX-Dallas
Organization: Uniform Services