Systems Engineer - Enterprise Systems

    Position Information      
       
       
Company           Samsung Telecommunications America (STA)
Location           Dallas, Texas
       
       
    Description      
       
       
Position
Summary                Job Description
Systems Engineer (SE) Enterprise The primary role of a Systems Engineer is to provide technical sales support to assigned sales objectives. Serve as a technical resource for the regional sales effort. SE candidates should possess broad overall industry experience and technical knowledge as well as subject-matter expertise. SE candidates should provide technical support in sales presentations, product demonstrations and hands-on troubleshooting. Understand, architect, design develop and deliver solutions to customers' business, information, and technical needs. Develop relationships with customers' technical organizations and maintain high degree of satisfaction with Samsung solutions. Ideal candidate should have expertise in the Enterprise Networking (Routing and Switching), IP Telephony, and Security.
The candidate is expected to maintain customer escalation requests and deliver high-quality technical assistance for Ubigate iBG series. He is considered as the last level of support before going engineering for assistance (Tier 3/4). The assistance would be configuration, troubleshooting & at times customer education. He might also have to document and reproduce customer problems, and coordinate software fixes with engineering department. In periods of no customer activity he would be preparing white papers and application notes, develop FAQs and other documentation to help customers and engineering.

Common Essential
Duties & Resp.                The candidate is expected to maintain customer escalation requests and deliver high-quality technical assistance for Ubigate iBG series. He is considered as the last level of support before going engineering for assistance (Tier 3/4). The assistance would be configuration, troubleshooting & at times customer education. He might also have to document and reproduce customer problems, and coordinate software fixes with engineering department. In periods of no customer activity he would be preparing white papers and application notes, develop FAQs and other documentation to help customers and engineering.

Participate as technical expert in product marketing meetings, and support readiness project work. Have to travel to customer sites for training, pre-sales presentation and post sales trails.
Background /
Experience                Requirements

• - Minimum of 5-7 years of experience in supporting IP Routing and IP Switching, IP Telephony and security protocols including firewalls, VPNs, and IPS.
• - Good presentation, communication, and interpersonal skills is a must
• - Hands-on troubleshooting capability is a must
• - Previous System Engineering/Sales experience. An engineering architecture position or IP technical consulting role with Enterprise networks would be considered.
• - Experience working with Enterprise networks.
• - Government and large enterprise networks experience a plus.

Necessary Skills
/ Attributes                Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level:
• Develop and maintain excellent leadership skills including proactive, customer service oriented working relationships with all appropriate levels within and outside the company.
• Plan, organize, assign and prioritize multiple engineering support assignments and projects as directed by the manager of the group and/or other departmental officers.
• Read, interpret and act on very high level of proper understanding of technical documents, engineering test materials and contracts or related documents based on corporate legal and sales/engineering standards and philosophy.
• In customer service related situations demonstrate very high competency level in communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels for both persuasion in sales decision activities and/or the communication of technical information. Must be able to communicate in writing, through email and reports, or orally complex technical matters to an audience that may include less technically oriented or listeners.
• Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames. Tasks are guided by clearly defined objectives and functional direction with an implied knowledge of task alternatives and decision making experience to guide the incumbent.