The right candidate for this position will be responsible for providing high quality customer service to incoming calls, responding to a broad range of consumer inquiries and selling various Careington plans.

Duties and responsibilities:

• Answer incoming customer service telephone calls in a friendly, professional manner and provide accurate and prompt responses to inquiries regarding discount products, pricing and provider searches


• Identify opportunities to sell, up-sell and cross-sell Careington's products


• Provide problem identification and resolution, with proper escalation of calls as needed


• Perform other related duties as required and assigned


• This position requires regular, predictable attendance


• Must be able to work 11:00 am to 3:00 pm Monday-Friday

Knowledge, skills and abilities:

• Must be able to handle 50+ calls per day


• A professional phone manner and the ability to build strong customer relationships is vital for success


• Must possess a positive attitude and be a team player


• A good understanding of quality customer service principles is necessary for this position


• Must be flexible Education, experience and software:


• High school diploma or equivalent; college degree preferred but not required


• Must have at least six months of high-volume inbound customer service experience


• A solid sales background with inbound calls will be a plus


• Good computer skills and experience with MS applications - Excel, Word, Outlook, etc.