The New Accounts group establishes Brokerage, IMS, Fund/SERV, Compass Gold and Direct Business accounts.

MISSION AND SUMMARY OF POSITION

Providing excellent service to our financial advisors is one of 1st Global’s core values that the New Accounts Specialist achieves by accurately and effectively establishing new accounts.

All new accounts received by 1st Global are electronically prioritized and routed to the New Accounts Group which are in turn separated by product type and then established by the New Accounts Specialist.

KEY JOB FUNCTIONS

All responsibilities are generally performed on a daily basis, unless otherwise noted.

• Review new account paperwork for missing or inaccurate information.


• Identify incorrect or outdated forms.


• Accurately create new accounts into 1st Global’s systems


• Communicate with product sponsors and/or NFS via e-mail or telephone, reading regarding account follow up, escalations and problem resolution.


• Maintain existing accounts by accurately entering advisor and end-client changes into 1st Global’s systems and by requesting the same changes from the product sponsors.


• Enter all interactions with advisors and/or employees into the customer relationship management system.


• Establish and maintain online access for new clients


• Maintain a minimum quality standard of 97%


• Place mutual fund direct trades via Fund/SERV


• Proactively manage support steps/incidents into the customer relationship management system.


• Manage various document reports

ADDITIONAL RESPONSIBILITIES

• Participate in identifying and recommending process and procedure improvements.


• Answer general and specific new accounts-related questions


• Work Overtime during high volumes, including weekends when necessary.


• Participate in special projects assigned by supervisor.


• Ability to work under pressure and meet very strict deadlines.

QUALIFICATIONS

• College Degree preferred.


• Series 7 and 66 securities licenses preferred.

SKILLS

Excellent verbal and written communication skills.

• Excellent customer service skills.


• Must be detail-oriented.


• Must be a team player, but also able to multi-task and prioritize jobs independently.


• Must have strong computer skills, including expert proficiency in MS Office applications.


• Proficiency of the following systems: Streetscape, FBSI, Pivotal.


• Basic knowledge of the financial industry

Keywords: Financial Services