Member Service Consultant
Job Code : 6294
Division : 48 - AAA Texas Member Service Center
Location : IRVING TX US 75039
% of Travel Required : None
Job Type : Full Time
Career Level : Entry Level
Education : High School or equivalent
Category : Customer Service and Call Center
Job Description :
Assist members with trip planning, answer questions concerning membership, billing and domestic auto travel.
Process member travel and insurance payments, cross-sell AAA product and services.
Utilize computer to record transactions and document member records.
Job Requirements :
1 year previous customer service experience.
Excellent knowledge of geography, strong communications and interpersonal skills with the ability to cross-sell AAA products. Good computer skills with a great working knowledge of Microsoft windows required.
Previous experience in air, car and hotel reservations as well as bilingual ability is a plus.