The Customer Service/Trading Department provides first line delivery of customer service to financial advisors in the field.
The group responds to advisor and assistant inquiries from a broad range of topics including phone calls, e-mails, and online submissions. Providing excellent customer service is core to the group.
MISSION AND SUMMARY OF POSITION
The Customer Service Specialist is responsible for providing excellent customer service while working issues to completion. Achieving this task requires answering questions from a broad range of topics, follow-up on missing or inaccurate paperwork, and preparing documentation of all transactions and interactions with advisors.
KEY JOB FUNCTIONS
All responsibilities are generally performed on a daily basis, unless otherwise noted. Specific responsibilities include, but are not limited to:
* Answer incoming calls and address issues presented, including but not limited to New Account setup, Transfer of Accounts, Trading and Commissions, and providing consistent quality answers.
* Document using internal systems all contact with advisors.
* Problem resolution.
* Liaison with various departments to solve outstanding issues.
ADDITIONAL RESPONSIBILITIES
· Respond to financial advisor email.
· Process maintenance requests.
· Serve in a backup role to other departments as requested.
QUALIFICATIONS
* BA/BS in Business, Finance or a related field preferred, or the equivalent work experience in a related industry.
* Series 7 and 63, 65 or 66 required
* 3+ years customer service experience in a high-energy call center financial environment.
* Ability to work non-standard hours to accommodate time zone differences.
SKILLS
* Strong attention to detail and ability to multi-task
* Must possess excellent verbal and written communication skills.
* Must possess strong analytical and problem solving skills.
* Must have the ability to work effectively independently, as well as in a team environment.
* Must have strong computer skills, including proficiency in MS Office applications.
Keywords: Financial Services