Description

    * Provide excellent customer service to a diverse group of callers and internet visitors
    * Research the database for the appropriate customer accounts
    * Add new accounts, as needed
    * Maintain and modify accounts
    * Process requests, orders, contributions and inquiries
    * Research available resources for appropriate answers to issues and complaints
    * Proficiently assist callers with KCM Web site support
    * Maintain ongoing knowledge of KCM products
    * Maintain positive attitude toward Partners and Friends
    * Actively contribute to a good working environment at KCM
    * Other responsibilities, as assigned

Requirements

    * High school diploma, or equivalent
    * Minimum 1 year customer service experience
    * General knowledge of KCM products, events, broadcasts, magazine and Web site
    * Basic computer, database and word processing skills required
    * Internet experience and comfort with current technology required
    * Excellent telephone etiquette
    * Utilize excellent Customer Service phone skills, including KCM phone etiquette, proper tone of voice and continually display a spirit of service
    * Excellent verbal and written communications skills
    * Able to comprehend and speak English fluently and clearly
    * Able to identify and resolve issues
    * Detail oriented
    * Able to sit at a workstation for extended periods of time
    * Available to work overtime on an “as needed” basis