Customer Service Representative - McKinney

Customer Service - McKinney, Texas

 
      Join an industry leader! Dal-Tile is a $2 billion division of Mohawk, Industries making us the largest floor covering company in the world. Dal-Tile manufactures, distributes and markets high-quality ceramic tile and natural stone products. We currently operate eight manufacturing facilities in the U.S. and Mexico, over 280 Sales Service Centers throughout the US, Canada and Puerto Rico, five Regional Distribution Centers and employ over 8,500 associates.
 
     
 
      Job Description
Primary Objective: Provides a variety of customer service and office administration duties related to the sale of products

Major Functions:
• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Uses computer systems such as ASI, JDE, and PC’s.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
• May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Reconciles and runs end-of-day credit card reports.
• Reconciles daily sales reports and cash box balance
• May produce daily sales reports.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Must be able to lift 50 lbs.

• Performs other related duties as required.
 
     
 
      Job Requirements
Qualifications:
• 1-2 years of direct customer service and ceramic tile experience
• 1-2 years clerical and bookkeeping experience.
• Computer skills
• HS diploma or equivalent experience
• Ability to lift up to 50lbs

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.