We are a leading national third-party administrator, a technology-driven company, looking for dependable, positive-minded, team-oriented candidates for immediate consideration in our Customer Service Department. Qualified candidates will be self-motivated and passionate about delivering excellent customer service. Must possess good, basic computer skills and be able to demonstrate proficiency in MS Office Word. Excellent verbal communication skills are required. The qualified candidate will have a professional phone voice, excellent attendance and stable work history. We are interested in candidates who desire a company they can grow with and stay with long term. We offer competitive pay and excellent benefits, including medical, dental and vision coverage, STD, LTD, EAP, life insurance, 401k with company matching, educational assistance, and a generous Paid Time Off (PTO) policy. We are located in Irving, Texas, close to the north end of DFW airport and have free covered parking. Our dress code is business-casual on Monday through Thursday, with jeans allowed on casual Fridays.

The CSR is responsible for inbound customer calls, handling 70 to 80 calls per day. Additional responsibilities include escalating calls to Claims Department when appropriate, and making callbacks to customers as needed. The successful CSR maintains a 95% accuracy level.

Requirements: high school diploma or GED, and two to three years inbound call center experience in healthcare administration.