Jobfox - Correspondence Analyst

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Job Title: Correspondence Analyst

Company Name: Kenneth Copeland Ministries

Location: Fort Worth, TX

Profession: Account/Customer Support

Job Description:

Description

    * Verify accuracy of account information
    * Add new accounts
    * Accurately analyze and respond to correspondence by posting appropriate responses, products, gift orders and contributions
    * Process duplicate account information received from various sources
    * Analyze correspondence and determine the proper response to complaints, questions, praise reports, etc.
    * Other related duties and responsibilities, as assigned

Requirements

    * High school graduate, or equivalent
    * General knowledge of KCM products
    * Must be detail-oriented and able to maintain focus during extended periods of repetitious data entry
    * Good organizational skills
    * Good command of the English language
    * Able to sit at workstation for extended periods of time
    * Able to work overtime, as needed
    * Data entry skills necessary to process a minimum of 300 mail pieces per day

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Account/Customer Support

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