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Job Title: Portfolio Manager

Company Name: Fannie Mae - Dallas
Location: Dallas, TX
Profession: Commercial/Corporate Banking Services

Job Description:


Manage and monitor customer (lenders, servicers, and other partners) performance with the goal of safeguarding corporate assets and mitigating operations and financial risk. Provide expertise to customers in developing new concepts, techniques, and standards.  Conduct research and problem-solving on complex issues.  May operate in a lead role within the team. 


  • Consult with customers regarding performance in areas such as servicing, custodial account management, document control, reporting, loss mitigation, and lender compliance.  Assist customers in complying with guidelines and servicing requirements.

  • Manage complex reporting, remitting, and reconciling activities.  Analyze data, research issues and exceptions, and make appropriate changes.

  • Implement quality control measures.  Conduct in-depth root cause analyses of customer problems and issues.  Propose solutions.  Facilitate implementation.

  • Conduct on-site reviews and recommend potential new customers.  Evaluate customer staff capabilities to integrate Fannie Mae work rules with customer's servicing operations.

  • Advise on new, non-traditional products.

  • Build and improve internal and external customer relationships.  Anticipate needs.  Provide training when necessary.

  • Design, develop, monitor, and update workflow processes.  Ensure processes respond to operational risk and control objectives, process improvement goals, and achievement of business goals.

  • Assume a lead role in reviewing systems to enhance control and simplify operations. Support technology group by testing system enhancements prior to release.

  • May perform complex projects or participate as a team member on projects at the highest level of complexity. 





Qualifications


 

  • Required: Bachelor's degree in Accounting, Business Finance, or Real Estate  or equivalent

  • 8 years of related experience 


Specialized Knowledge & Skills

 

 

EMPLOYMENT

As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.



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